Frequently Asked Questions
How much does shipping cost?
How much does shipping cost?
The cost of transport depends on the model, weight and final destination of the machine.
-How it works:
- Request your free shipping quote through our form or by calling +34 966 66 22 96.
- We will inform you of the most economical option (land, sea or air) and the estimated times.
Can I expedite the delivery of my machine?
Can I expedite the delivery of my machine?
Yes. We offer "Urgent" service with priority transport.
- Subject to stock availability and transport routes.
- Check the shipping cost supplement in the same quote.
Can I have it delivered to multiple addresses?
Can I have it delivered to multiple addresses?
For industrial orders, the standard delivery is to a single unloading point.
- If you need multiple deliveries, contact sales and we'll coordinate customized routes.
Do you deliver to P.O. boxes or military addresses (APO/FPO)?
Do you deliver to P.O. boxes or military addresses (APO/FPO)?
No. Due to the size and weight of CNC machines, we only deliver to physical addresses with truck access.
Will VAT be applied to my order?
Will VAT be applied to my order?
-
Within Spain (peninsula): 21% VAT applies.
- EU customers with a valid intra-community VAT number: exempt from VAT (intra-community transaction).
- Exports outside the EU: VAT free, subject to tariffs of the country of destination.
How will I receive notifications and track my shipment?
How will I receive notifications and track my shipment?
- We will send you an email and/or WhatsApp message when the machine leaves the factory.
- We've included a tracking link with your shipping agency to check the status and estimated time of arrival (ETA).
What do I do if I haven't received my machine yet?
What do I do if I haven't received my machine yet?
- First, check the status using the tracking link we provided.
- If you detect any issues or delays, please contact support immediately at +34 966 66 22 96 or hola@vurcon.com .